Mobility
as a Service
resources
Find additional guides to help you make the most out of your Mobility as a Service experience.
Need to make a change to your account?
You can do this through your MySpark Business Portal which is preferred. Otherwise you can also request by following the below steps.
Note: If you need to report a lost or stolen device please use the email template below or contact your helpdesk.
To log a fault on your device you'll need to contact your helpdesk using the details below.
Step one: Choose the type of request from the options below Step two: Download the email template and make sure you're sending from If you have any issues opening the Outlook email templates, please refer to this guide Step three: Complete the fields. Mandatory fields are coloured red. Step four: Send the email to your corresponding Service Desk below:
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That's it! Your request will then be actioned by the
Service Desk and you should receive email notifications along the way.
Note: Once devices are allocated to your team, they cannot be swapped between staff. If you need to change users, you’ll need to request a new connection for a new device and return the old device to be removed from the account.
Standard Mobility as a Service Customer Forms
Note: If you also have a Spark End Point Management service, please use the forms further down the page.
Mobility as a Service with a Spark End Point Management Service
If you have a Spark End Point Management service, please use these forms. Do not use the forms in the section above.
Need help? Get in touch
Corporate customers
Call
0800 482 290 option 2
Email
mobiledirect@spark.co.nz
Government or TaaS customers
Call
0800 822 773