eSIM devices
eSIM is available for Apple, Samsung, and Huawei devices, including smartphones, tablets, and wearables.
View list of eligible devicesAn eSIM is an embedded SIM card that's built into your phone, tablet, or watch. eSIM allows you to activate a cellular plan without having to use a traditional physical SIM card.
Spark is the first operator in New Zealand to support eSIM. We've unlocked the opportunity for a seamless digital onboarding experience to Enterprise customers helping accelerate digital transformation in New Zealand during the pandemic.
Spark’s eSIM works with the latest Corporate, Enterprise, and Government mobile plans, including Business Endless plans, Smartshare plans and Business Share plans. eSIM also works with wearable plans such as Apple watch One Number Wearable plan and Samsung watch Endless Wearables plan.
Note: We can only guarantee that eSIM works on a device purchased from Spark.
Having eSIM devices in your fleet also means faster deployments, reduced cost and no more waiting for SIM cards to arrive.
Use multiple mobile plans on the same device for work, personal use, and business travels.
Left your phone behind? No worries, your watches, tablets, and laptops will be connected to the same mobile network.
With Mobile Device Management, provision connectivity and custom profile for remote workers.
eSIM is embedded inside the watch or phone, it is intuitive to use.
eSIM can be provisioned online. No need to wait for a physical SIM card.
Remotely provision and deploy new devices. Quickly swap devices between users.
eSIM is available for Apple, Samsung, and Huawei devices, including smartphones, tablets, and wearables.
View list of eligible devicesHere’s a bit of information to help you understand eSIM and eSIM-connected devices. Learn more in the FAQs below.
To swap your eSIM to a new phone, get in touch through the below channels:
When the order is complete, you’ll receive an email with the QR code that you’ll need to scan on your new phone.
To switch back to a physical SIM card after getting eSIM, get in touch through the below channels:
If you’re using an eSIM you'll need to use your ICCD number. Here's how to find it. Steps may vary depending on your device make and model.
Your ICCID number is between the first two digits (89) and the last digit. It's a 16-digit number beginning with 64. This is your Spark SIM card number.
Your new provider will let you know what details are required. Prepaid customers will need to provide their ICCID.
Please refer to our Transfer Services page for full details. Go to Transfer Services
eSIM gets you connected on the mobile network. 3G ,4G or 5G connectivity depends on device settings and/or network coverage.
These services depend on the plan inclusions and general network availability. They're not affected by eSIM.
The number of profiles you can have depends on the type of device. iPhones let you to store multiple profiles, and you can switch between profiles in the device settings.
Smart watches generally can only store one eSIM profile at a time.
Notes
No, eSIM doesn't use more data than a physical SIM card.
To control your data usage, you can set up Smart Caps from your MySpark Business account. Learn about Smart Caps
No, contacts can't be stored on eSIM.
Yes, eSIM is available for the following tablets:
We can't guarantee that eSIM will work on a tablet that wasn’t bought from Spark.
eSIM is available for these phones:
eSIM is available for these watches sold by Spark:
Note:
If you have an eligible device mentioned above, you can request an eSIM through the below channels.
Once your eSIM order is complete, you'll receive an email containing a QR code and instructions to set up your device.
Note: Cellular plans for eSIM watches are not available in the TaaS Catalogue.
Once your eSIM watch order is complete, you'll receive an email with instructions to set up your device. No QR code is required.