What's eSIM?

An eSIM is an embedded SIM card that's built into your phone, tablet or watch.

It means no more plastic, no more fumbling with paperclips to eject your SIM card holder, and no more switching out physical SIM cards when travelling. 

Benefits of eSIM 

Compared to a removable SIM card, eSIM has the following benefits:

Want to find out more about eSIM?

Already a Spark customer? Chat to your Customer Lead.

Frequently asked questions

Here’s a bit of information to help you understand eSIM and eSIM-connected devices. Learn more in the FAQs below.

eSIM is available for these phones:

  • iPhone XR, XS and later (on the latest software version)
    • To check if there is a software update available, open Settings > General > About Device > Software Update. Before installing an update, we recommend backing up your phone. Download the update over WiFi to avoid using data.
  • Samsung Galaxy Fold, Z Flip, Galaxy S20 and later
  • Huawei P40 Pro and later

eSIM is available for these watches sold by Spark:

  • Apple Watch Series 3 (GPS + Cellular) and later (on the latest software version) 
    • To check if there is a software update available, from your iPhone open the Watch app. Tap General > Software Update. Before installing an update, we recommend  performing a backup. Download the update over WiFi to avoid using data.
  • Samsung Galaxy Watch 4G and later (cellular models only)

Note:

  • A cellular plan is required to use eSIM features on a watch.
  • You'll also need a mobile plan from Spark on you primary phone.
  • Plans for eSIM watches are not available in the TaaS Catalogue.
  • We can't guarantee that eSIM will work on the watch if it wasn’t bought from Spark.

Yes, eSIM is available for the following tablets:

  • Apple iPad Pro (11-inch) and later, iPad Pro (3rd gen, 12.9-inch) and later, iPad Air (3rd gen) and later, iPad (7th gen) and later, iPad Mini (5th gen) and later

We can't guarantee that eSIM will work on a tablet that wasn’t bought from Spark.

If you have an eligible device mentioned above, you can request an eSIM through the below channels.

Request an eSIM for a mobile phone or tablet

  • Login to your MySpark Business Portal
    • Note you can only make one order at a time. To make multiple orders, contact your dedicated service desk.
  • Contact the Service Desk
    • Corporate customers
      • Call: 0800 482 290, Option 2
      • Email: mobiledirect@spark.co.nz
    • Government customers
      • Call: 0800 822 773
      • Email: TaaSservicedesk@spark.co.nz
  • Chat to your Customer Lead

Once your eSIM order is complete, you'll receive an email containing a QR code and instructions to setup your device.

Request an eSIM for a cellular watch

  • Corporate customers only
    • Call: 0800 482 290, Option 2
    • Email: mobiledirect@spark.co.nz

Note: Cellular plans for eSIM watchs are not available in the TaaS Catalogue.

Once your eSIM watch order is complete, you'll receive an email with instructions to setup your device. No QR code is required.

To swap your eSIM to a new phone, get in touch through the below channels:

  • Login to your MySpark Business Portal
    • Note you can only make one order at a time. To make multiple orders, contact your dedicated service desk.
  • Contact the Service Desk
    • Corporate customers
      • Call: 0800 482 290, Option 2
      • Email: mobiledirect@spark.co.nz
    • Government customers
      • Call: 0800 822 773
      • Email: TaaSservicedesk@spark.co.nz
  • Chat to your Customer Lead

 

When the order is complete, you’ll receive an email with the QR code that you’ll need to scan on your new phone.

To switch back to a physical SIM card after getting eSIM, get in touch through the below channels:

  • Login to your MySpark Business Portal
  • Contact the Service Desk
    • Corporate customers
      • Call: 0800 482 290, Option 2
      • Email: mobiledirect@spark.co.nz
    • Government customers
      • Call: 0800 822 773
      • Email: TaaSservicedesk@spark.co.nz
    • Chat to your Customer Lead

If you’re using an eSIM you'll need to use your ICCD number. Here's how to find it. Steps may vary depending on your device make and model.

  • iPhone: Go to Settings > General > About. (If you tap ICCID, it may switch to CSN. Tap again to view the ICCID)
  • Android: Go to Settings > About or About Device > IMEI information

Your ICCID number is between the first two digits (89) and the last digit. It's a 16-digit number beginning with 64. This is your Spark SIM card number.

Your new provider will let you know what details are required. Prepaid customers will need to provide their ICCID.

Please refer to our Transfer Services page for full details. Go to Transfer Services

We can help you block and unblock your eSIM device if it is lost or stolen.

Contact us

Find a store

eSIM gets you connected on the mobile network. 3G or 4G connectivity depends on device settings and/or network coverage.

These services depend on the plan inclusions and general network availability. They're not affected by eSIM.

The number of profiles you can have depends on the type of device. iPhones let you to store multiple profiles, and you can switch between profiles in the device settings.

Smart watches generally can only store one eSIM profile at a time.

No, eSIM doesn't use more data than a physical SIM card.

To control your data usage, you can set up Smart Caps from your MySpark Business account. Learn about Smart Caps

No, contacts can't be stored on eSIM.

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