Perfect for getting more out of your Spark-delivered services

Ensuring your contracted products or services are performing at their best can be a full-time job.  Outsourcing the management of this to us will free up your IT resources and ensure your critical business apps and systems are performing, as you require.


With telco and IT Service Management you get dedicated resources to
ensure that all your services are working to their optimal level, along
with proactive, strategic recommendations based on an in-depth knowledge
of your business and Spark contracted services. What’s more, our
practices are closely ITIL service management-aligned to provide you
with industry best practice.

When you take Service Management from Spark you have peace of mind in knowing that there’s a single point of contact for the performance of all your contracted services. This way, you’re better prepared and supported should an incident arise - with less risk of disruption to your IT environment, productivity and customer service.

Single point
of contact

One person to deal with for all of your day-to-day contracted services.

Incident and escalation management

Dedicated Delivery Manager to advise on any potential high-impact incidents and business continuity planning.

Continuous service improvement

Proactive planning that ensures your contracted Spark services and systems are working at their best.

Range of service levels

Choose your level of service for operational and reporting requirements.

Service Management only applies to Spark-delivered products or services. Installation fees may apply for any customised service management requirements. A 12, 24 or 36 month term applies. Contract termination fees may apply if your contract ends early. Spark terms and conditions apply.

Available extras

Get started

Already a Spark customer? Ask your Client Manager about Service Management.