PURECLOUD
CONTACT CENTRE

Help your contact centre offer excellent customer experiences every time.

Powering customer communications

When it comes to your customer communications, having the right technology can enable your team to achieve your customer experience goals. Spark can assist in moving away from aging systems to a modern cloud customer experience platform. We'll help you:

Break down customer experience barriers


Blend inbound and outbound voice and digital channels to provide the best customer experience. Pass customer context for faster, more consistent responses. All with the best routing. Increase your customer satisfaction now.

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Empower your teams with a tool they'll love


Jumping between systems, manual workarounds and desktop integration just makes a hard job harder. Help your teams engage with your customers faster while providing personalised experiences. Find out why Brother chose Spark PureCloud.

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Connect with customers at any time


Connect with your customers on their terms through channels like voice, email, web, chat and social, and with virtual office capabilities. Being cloud based also means your staff can connect with customers from anywhere they are.

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Why Spark?

There are great reasons to choose Spark for your PureCloud solution.

Expertise


Lean on Spark’s contact centre industry knowledge. Our professional services experience means you’re in safe hands. Along with a managed services desk you will feel supported every step of your journey.

Consolidate


Spark is an end-to-end solution provider with a long pedigree of telco experience. We can advise of the best ways to integrate your business-critical capabilities that will work best for your business contact centre needs.

A true partnership


Our team of contact centre experts will partner with you to make sure that your current environment is thoroughly assessed. We'll also help you lay out a clear strategy for success.

Useful links

Review PureCloud feature releases, and communications to keep up to date about changes. View PureCloud feature releases

Find out about PureCloud's continuous delivery mode and what you can expect. View PureCloud's continuous delivery mode