PureCloud
Contact Centre

Help your contact centre offer excellent customer experiences every time.

Our PureCloud contact centre solution offers a market-leading, all-in-one platform designed to meet the continuously changing needs of any New Zealand-based business and its contact or call centre.  

 

PureCloud is easy to deploy, scalable and packed with loads of tools and services that help your contact centre operate at its best. 

It delivers an ‘out of the box’ all in one contact centre solution for customer engagement through multi communication channels such as voice, fax, email, webchat, SMS, social media and call backs.

 

Spark fully manages the deployment, integration and setup of your PureCloud solution.

Why Spark?

There are great reasons to choose Spark for your PureCloud solution.

Expertise


Spark's extensive contact centre industry knowledge means you're in good hands with us. Leverage our skills and experience to make your contact centre a success. Spark has a proven track record in cloud and on-premise contact centre delivery to all types and sizes of New Zealand businesses. We're also skilled in integrating many third party contact centre applications. And we can provide voice and data services to work with your call centre. Spark is the only government TaaS provider of PureCloud.

Commitment


Spark will collaborate with you to bring your business vision to life. From your first enquiry through to post implementation, you can have confidence we'll work with you. We have a close working partnership with Genesys and other technology partners to help drive this. And we'll provide ongoing help to assess how future product developments can drive your business success.

Innovation


Spark's vision is to help all of New Zealand win big in a digital world. We have a wide range of supporting products to help you make the most of your business right now. And we're always expanding our capability and leading our customers in the adoption of new technologies.

Reliability


Spark is trusted to provide solutions for some of New Zealand's most vital contact centre services. A New Zealand owned business, we know how to build a solution you can rely on. We proactively monitor the PureCloud appliances, and provide operations and support 24 hours a day, seven days a week.

Talk to us about PureCloud Contact Centre


Already a Spark customer? Ask your Client Manager about PureCloud.


Why PureCloud?

Here's why PureCloud is the right choice for your contact centre solution.

True
omni-channel capability


Connect with and manage customers through channels like: voice, email, web chat, and social.

Easy to deploy


Get up and running in weeks because PureCloud seamlessly integrates with your existing systems, including PBXs, databases, and messaging platforms.

Cloud-based
for reliability and security


PureCloud is based on Genesys’ highly respected platform and delivered through Amazon Web Services so you benefit from leading cloud security and unparalleled reliability and disaster recovery.

Excellent
scalability and usability


Your team will be up to speed in no time and up to date all the time. Add and remove users when needed. Turn on new features in an instant. Only pay for what you use.

Work from anywhere


Virtual office capabilities to enable your contact centre people to work from home or another nominated base away from your office.

PureCloud plans

 

Find out which PureCloud plan is right for your business.

 

  • PureCloud is suited to businesses requiring contact centre functionality with at least 15 agents
  • A one-off implementation fee based on your requirements applies
  • The Statement of Work (SoW) will include project services costs and bill of materials and standard SoW terms and conditions apply for this
  • A minimum monthly fee and a monthly support fee as a portion of total monthly costs also apply
  • A one month term applies, requiring a 60-day notice of termination
  • Spark terms and conditions apply