Personal Small Business Medium and Enterprise Business

PureCloud
Contact Centre

Help your contact centre offer excellent customer experiences every time.

Our PureCloud contact centre solution offers a market-leading, all-in-one platform designed to meet the continuously changing needs of any New Zealand-based business and its contact or call centre.  

 

PureCloud is easy to deploy, scalable and packed with loads of tools and services that help your contact centre operate at its best. 

It delivers an ‘out of the box’ all in one contact centre solution for customer engagement through multi communication channels such as voice, fax, email, webchat, SMS, social media and call backs.

 

Spark fully manage the deployment, integration, and setup of your PureCloud solution.

True
omni-channel capability

Connect with and manage customers through channels like: voice, email, web chat, and social.

Easy to deploy

Get up and running in weeks because PureCloud seamlessly integrates with your existing systems, including PBXs, databases, and messaging platforms.

Spark's
expertise

Our extensive cloud and contact centre knowledge, plus our experience with all sizes and types of NZ businesses, means we can expertly guide you through a transformation to PureCloud so you can keep focusing on your customers.

Cloud-based
for reliability and security

PureCloud is based on Genesys’ highly respected platform and delivered through Amazon Web Services so you benefit from leading cloud security and unparalleled reliability and disaster recovery.

Excellent
scalability and usability

Your team will be up to speed in no time and up to date all the time. Add and remove users when needed. Turn on new features in an instant. Only pay for what you use.

Work from anywhere

Virtual office capabilities to enable your contact centre people to work from home or another nominated base away from your office.

Disclaimer:  A one-off implementation fee based on your requirements applies – the Statement of Work (SoW) will include project services costs and bill of materials and standard SoW terms and conditions apply for this.

A minimum monthly fee and a monthly support fee as a portion of total monthly costs also applies. A one month term applies, requiring a 60-day notice of termination. In order to get PureCloud you need a web browser (Chrome or Firefox preferred), Microsoft 7, 8 or 10 or Mac OS 10.8, SIP access for voice services.

PureCloud plans or concurrent versus named plans for users cannot be mixed. Spark terms and conditions apply.

Available extras

Customised
contact centre solutions

Experts in providing on-premise and hosted contact centre solutions, designed and delivered to fit your specific requirements. Talk to us about your needs.

CRM
integration

Tap into our expertise to fully integrate your packaged CRM systems. We offer Project Services Bundles that assist with call flow, routing, IVR scripting and more.

Voice Connect

We offer an enterprise-grade SIP Trunking service and accompanying Interactive Intelligence media gateways to help you connect to our PureCloud solution.

Learn more

Unified
communications

Engage easily integrates into our hosted UC solution ReadyCloud Collaboration and Voice for Skype for Business that combines Microsoft Skype for Business with bundled local, national and NZ mobile calling.

Learn more

Auckland Transport

New contact centre solution key to Aucklander’s travel experience.

Learn More
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Get started

Already a Spark customer? Ask your Client Manager about PureCloud.

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