“Switching to SIP trunking and deploying Lync as our corporate PBX puts us at the edge of new technologies, gives us access to the very latest functionality and ensures we are able to take advantage of new releases and advances.”
Dave Veronese, CIO, House of Travel
By switching to SIP trunking and advanced collaboration, House of Travel has boosted performance and achieved significant cost savings.
Dave Veronese, House of Travel’s CIO, is focused on delivering ICT services that help the business innovate and grow, and is making its stores modern workspaces that blend the latest mobility and collaboration technologies. By increasing the speed at which its people can communicate and access information anywhere and at any time, it is reducing costs and delivering a massive boost to productivity.
Dave explains that in 2013, they selected Spark’s SIP trunking service, Voice Connect, to simplify the network architecture, increase reliability and save money. He also overhauled the desktop environment and moved all staff to the latest Microsoft technologies, and began to deploy Microsoft’s unified communications solution, Lync 2013.
That made House of Travel one of the first companies in New Zealand to take advantage of the integration of Spark’s SIP trunking service with Microsoft Lync 2013.
House of Travel operates under a joint venture business model, with Dave’s team providing ICT services that support 1150 people across 80 sites, including retail stores, corporate division Orbit Travel, online sales and the central holdings company.
In 2013, he converged all of the business’ IT and telecommunications contracts and negotiated a group solution that would deliver cost savings and allow them to quickly rollout new technologies.
SIP creates desired efficiency
“There are many benefits from our move to SIP trunking and voice-enabled IP telephony,” adds Rik Roberts, the Solution Architect at House of Travel leading the Lync rollout.
“By supporting voice, data and video over IP, as single SIP trunk replaces multiple TDM trunks and simplifies each store’s voice architecture, saving money.
”By converging voice, data and video communications over a single network, House of Travel now has a more dynamic digital platform that significantly reduces infrastructure costs and increases agility.
With ten stores migrated by the end of 2013, and another dozen keen to transition, the pipeline is growing as the stores hear about the benefits of the new voice and unified communications platform.