Contact Centre

Help your contact centre offer excellent customer experiences every time.

Our PureCloud contact centre solution offers a market-leading, all-in-one platform designed to meet the continuously changing needs of any New Zealand-based business and its contact or call centre.  


PureCloud is easy to deploy, scalable and packed with loads of tools and services that help your contact centre operate at its best. 

It delivers an ‘out of the box’ all in one contact centre solution for customer engagement through multi communication channels such as voice, fax, email, webchat, SMS, social media and call backs.


Spark fully manage the deployment, integration, and setup of your PureCloud solution.

Disclaimer:  A one-off implementation fee based on your requirements applies – the Statement of Work (SoW) will include project services costs and bill of materials and standard SoW terms and conditions apply for this.

A minimum monthly fee and a monthly support fee as a portion of total monthly costs also applies. A one month term applies, requiring a 60-day notice of termination. In order to get PureCloud you need a web browser (Chrome or Firefox preferred), Microsoft 7, 8 or 10 or Mac OS 10.8, SIP access for voice services.

PureCloud plans or concurrent versus named plans for users cannot be mixed. Spark terms and conditions apply.

Available extras

Auckland Transport

New contact centre solution key to Aucklander’s travel experience.

Learn More

Get started

Already a Spark customer? Ask your Client Manager about PureCloud.